Refund Policy

All trades conducted on Coinberry are final.

Exceptions will be made if:

  • A refund is required due to applicable law or regulation; or
  • The erroneous trade is due to a technical error. Coinberry will take reasonable action to restore the user's position prior to the error.

All deposits made to Coinberry user accounts can be refunded, at the request of the user, provided the following conditions are met:

  • The original funding method and bank is the recipient of the refund; and
  • The funds remain in the original funding currency.

If a portion of the funds remains in the user account, a partial refund may be completed at the request of the user. We reserve the right to hold refunds for a period of up to 14 days or until we can verify the source of deposited funds. Refunds will only be sent to the same account and method used by the funding transaction.

Accounts requesting a withdrawal of Fiat or Crypto currency in original form, without conducting a trade will be deemed as a refund request. All refund requests will be charged an account maintenance fee calculated as the larger of $25 or 5% of the total amount requested.

Once funds, in any format, are withdrawn from the Coinberry platform, you are no longer entitled to a refund.

For any questions, please visit our Contact us page.